General conditions of sale

1. Preamble

The merchant sitewww.https://lattesexpress.com/en/ is exploited by the Limited Liability Company Aob Dissemination to the capital of 6,000 €, registered in the register of commerce and companies of Saintes (17, France) under the No. de Siret 81742235500013, N ° VAT intra-Community 86 817 422 355 Having its headquarters 2 stalemate of the harvesting - 17610 Chants. Telephone: 05 54 54 02 86.

Any order assumes adhesion to these general conditions of sale. The sales contract is subject to French legislation. Orders can only be made between Aob Diffusion and any non-trading natural person.

2. Object

These general conditions are intended to define the rights and obligations of the parties as part of the online sale of goods and services offered to the consumer on the sitewww.https://lattesexpress.com/en/.

3. Full

The consumer recognizes to be informed that his agreement concerning the content of these Terms and Conditions does not require the handwritten signature of this document, to the extent that the client wishes to order the products and services presented as part of the website of the website onlinewww.https://lattesexpress.com/en/. These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept fully accepting the entire provisions in these terms and conditions of sale. Aob diffusion undertakes to respect its role of reseller in the context of so-called conditions.

The consumer has the ability to safeguard or edit these terms and conditions, being specified that both the safeguard and the edition of this document fall within its sole responsibility, these general conditions that may be subject to change. In this case, the applicable conditions will be those in force on the site at the date of the order. In the event that one of the clauses of this contract would be null and void by a change in legislation, regulation or by a court decision, this can not in any way affect the validity and compliance with these Terms and Conditions of Sale. If a condition was not explicitly mentioned, it would be considered as governed by the uses in force in the distance selling sector whose companies have a seat in France.

Before ordering, the buyer declares to have the full legal capacity within the meaning of Article 1124 of the Civil Code (being major, not being under tutelable or curatale) allowing him to undertake under the general conditions of sale (hereinafter referred to as "CGV").

4. Duration

These general conditions come into force on the date of signature of the order form and are concluded for the duration necessary for the provision of the goods and services subscribed until the safeguards extinction. These conditions apply throughout the service life of the services offered by the sitewww.https://lattesexpress.com/en/.

5. Acceptation par le client des conditions générales de vente

The acceptance of these GTCs is not conditioned by a handwritten signature on the part of the buyer. In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of 30 March 2001, made for the application of Article 1316-4 of the Civil Code relating to the electronic signature, by clicking on the "Validate" button. Ordering process, the customer recognizes that he has read and accepted the general conditions of sales and adheres it irrevocably and without reservation. As of this moment, the order is considered validated subject to the collection of the total price which must be set to the order as said above. In the absence of payment, the order is considered null and void.

6. The command

The order process on the sitewww.https://lattesexpress.com/en/Is open via the Internet 24h / 24h and 7d / 7j for the particular customer. The customer may, at any time, request additional information before placing an order, either by sending an e-mail tocontact @lattesexpress.com either by phone at 05 54 54 02 86, service open from Monday to Friday from 9h to 17h.

In the order process, the customer will have to seize all of his contact information so that AOB Diffusion can ensure the delivery of the ordered products. The collected information is necessary for the processing of the order. To orderwww.https://lattesexpress.com/en/, The customer must proceed to the creation of an account, either in order, or beforehand, by clicking on the "My Account" icon which appears on the home page of the site. The customer is then asked to choose a username and password to be confirmed. It is here specified that these elements are confidential. The customer will be solely responsible for the consequences of using his account until the deactivation of it. Any attempt at password substitution or identifier is prohibited. In addition, information will be requested from the client to continue its registration (civility, first name, name, year of birth, e-mail address, postal code ...). It undertakes to provide real and sincere information and to inform Aob dissemination of any change concerning them.

7. Validation of orders and confirmation of order

Orders are passed and received only via the Internet and processed by AOB Diffusion. To order, you must, after completing your virtual basket by indicating the selected products and the quantities desired, click on the "Commander" button and provide the delivery information and payment method. Some orders must be controlled by AOB Diffusion. In this case, you will be notified by email supporting documents to be sent to obtain the final validation of your order. AOB Diffusion reserves the right to cancel the order in the event of non-receipt of these supporting documents or receiving documents deemed non-compliant.

The client must verify the completeness and compliance of the information it provides to AOB Diffusion. The latter can not be held responsible for any errors of capture and consequences in terms of delay or delivery error. In this context, all costs incurred for re-expedition will be borne by the customer.

We recommend that you take the time to read the CGVs because they govern the contractual relationships related to your use of our site and the services proposed therein. By ticking the box provided for this purpose you indicate to have read our general conditions of sale and accept them. Any order made on the website requires the customer prior and unreservedly to accept the CGVs as a whole. In case of disagreement with the terms and conditions of the GTC, the customer must not use the website.

Only legal persons capable of taking out contracts on the proposed products on the website may order on the website. When placing the order, the customer guarantees to have the full legal capacity to adhere to the general conditions of sale, order and conclude the sale.

To order, you must, after completing your virtual basket by indicating the selected products and the quantities desired, click on the "Commander" button and provide the delivery information and payment method.

Before clicking the "Validate command" button, the Customer has the option of checking the details of its order and its total price and return to the previous pages to correct any errors or possibly modify its order (in accordance with Article 1369-5 of the Civil Code).

The confirmation of the order entails acceptance of the GTCs and formation of the contract.

An email acknowledging receipt of the order and its payment is sent by the company as soon as possible.

Any product forming part of the same order that would not appear in the order confirmation email that we sent you is not part of this contract.

Before placing an order on our site, it is your responsibility to check and determine your full ability to receive the products and in particular to ensure that the ordered product can be delivered to your address without a hitch. It is your responsibility to check the dimensions of the pieces of the passages, stairs and other doors and to make sure the delivery can be done without other specifications.

All the information required on the page before validation of the order must be specified accurately and accurately. We can not be held responsible for a delivery delay due to an error related to the delivery address or the phone number. Any additional costs or possible cost related to complications or delivery delays will therefore be added to the invoice of your order.

7.1 Changing the Order

Any modification (including modification of the delivery address, spelling of a name, your telephone number or any other particular information) of your order after confirmation of the latter by our services, is subject to our acceptance.

We will then tell you whether it is possible and what will be the potential changes and additional costs.

7.2 Validation of the order

We reserve the right to refuse any order for legitimate reasons and, in particular, if the quantities of ordered products are abnormally high for buyers with consumer quality or in the event of a payment problem.

We reserve the ability to request any complementary piece justifying your identity that we would consider necessary.

We also reserve the right to refuse any order in the event that the price displayed (and paid by the customer) would be inaccurate or derisory due to technical or computer dysfunction.

8. Tracking the order

The Customer may at any time consult the status of his order by consulting the "My Account" section on the sitewww.https://lattesexpress.com/en/. This follow-up allows the customer to know the state of processing of his order, but also the state of shipping or delivery of his parcels. The customer can at any time contact the customer service ofwww.https://lattesexpress.com/en/In order to be informed about the follow-up of his order.

9. Archiving and proof of the transaction Computerized registers, kept in Aob's computer systems dissemination under reasonable security conditions, will be considered as evidence of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable support that can be produced as evidence.

10. Payment The client has the choice between the following methods of payment:

10.1 by credit card / paypal

The customer can pay his order online by credit card, blue card, Visa and Eurocard-MasterCard and via their PayPal account. The client guarantees the company Aob broadcast that it has the permissions possibly necessary to use the payment method chosen by him, during the validation of the order form. The purchase rate on the customer's account is done at the time of the processing of the order.

AOB Diffusion implements all the necessary means to ensure the safety and confidentiality of the data transmitted online. To ensure a total confidentiality of the customer's bank card data, it is automatically transferred when entering the card number to the mutual credit monitor server. The server is the subject of encryption securing S.S.L (Secure Socket Layer) and 3D Secure in order to protect the most data related to the means of payment as effectively. Thus, at no time the customer's bank data do not pass on the AOB Diffusion computer system. To know when the customer is in security mode, a padlock appears at the bottom right of his screen.

A refusal of authorization by the banking center carries the cancellation of full and without compensation of the order. If an incident occurs when registering the order, it is zero and non-avenue and the customer must reiterate the ordering procedure.

As part of a command verification procedure for ensuring that no person uses the bank details of another person without his knowledge, he may be asked the customer to send by e-mail to the company AOB dissemination a copy of an identification as well as proof of address. The order will only be validated after receipt and verification by our services sent parts. In the absence of receipt of these items within 15 days of the order, the order is deemed to be annulled.

10.2. By bank transfer

If the customer wishes to pay his purchases by bank transfer, it is enough for him to send us "a bank transfer". It must select the option "Payment by bank transfer" available on the payment page. All indications to make the transfer will be indicated on the purchase order (RIB of AOB Diffusion for Transfers French, IBAN and Code BIC for European transfers). After validating your order, it is sufficient to the customer to transfer to the AOB Diffusion account. It must mention with reference to its transfer its name and order number. Any transfer fees remain the responsibility of the customer.

Invoice: The order form that the customer establishes online or the order confirmation sent by email to the client by AOB Diffusion does not act as an invoice. The invoice is not attached to the package, it is systematically kept and archived by AOB Diffusion. The customer may request the invoice sending by sending a request by mail tocontact @lattesexpress.com

11. Transfer of ownership

The transfer of ownership is subordinated to the full payment of the price by the buyer. AOB Diffusion invites the client to inspect his packages at reception in the presence of the deliveryman and to notify any anomaly (shock, damage to the package, missing packages) on the delivery note, and to notify the company Aob dissemination within two working days at the following address:contact @lattesexpress.com.

AOB Diffusion may exonerate on all or part of its responsibility by providing proof that the non-performance or mishandling of the contract is attributable to the client, or by the fact, unpredictable and insurmountable, of a third party to the contract, or to a case of force majeure.

12. Product Information

12.1. Feature of products

The Company Aob Diffusion presents on its website the products for sale with the necessary features that allow to respect Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before final ordering the essential characteristics of the products he wishes to buy.

Aob Diffusion is committed to honoring orders received only within the stocks boundaries available to its suppliers. In the absence of availability of the product (s), the AOB Diffusion company undertakes to inform the customer as soon as possible. Aob Diffusion reserves the right to modify the assortment of the products according to the constraints imposed by its suppliers.

The proposed products comply with the French legislation in force and the standards applicable in France. The photographs, texts, graphics, drawings reproduced and illustrating the products presented may presented a slight difference. AOB DISPUSSION COMPANY makes its best efforts to make the photographic representation of products on the sitewww.https://lattesexpress.com/en/The most faithful possible. It is still possible that the perception of the product (s) does not fully correspond to the products. The products are presented in photography sometimes with other products. The description will mention what does or is not part of the product.

12.2. Product guarantee

In accordance with Article 4 of Decree No 78-464 of 24 March 1978, the provisions of these may not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of the hidden vices of the thing sold. This clause is applicable only in a full order of the order.

The consumer is expressly informed that the company AOB dissemination is not the producer of the products presented at the website, within the meaning of the law n ° 98-389 of 19 May 1998 and relating to the responsibility because of the defective products. As a result, in the event of damage to a person or property by a defect in the product, only the liability of the producer may be sought by the consumer, on the basis of the information on the packaging of the product.

The producer warranty period is 2 years, during the warranty period, the customer is invited to contact the customer service that will tell him the procedure to return his product. No return will be accepted without prior agreement materialized by the issue of a number and a return agreement. This return agreement is valid for a period of 8 working days. As of its allocation, the defective product should be returned to the company AOB broadcast in its original packaging, complete (with notices, accessories, etc.), the set protected by an overpack on a visible manion of the return number communicated by the Aob diffusion company, the return good being attached in the package prior to the shipment.

All costs and risks related to the return of the defective product are the responsibility of the customer. Any product whose warranty period would be expired will not be supported by AOB Diffusion. The AOB Diffusion company recommends that the consumer check with the customer or manufacturer service, before applying for return under warranty, if it is well ensured by the service.

13. Price

The prices are indicated in euros and are only applicable until the date of the dispatch of the validation of the order by the consumer. They do not take into account shipping costs, charged in addition, and indicated before the final validation of the order. Aob Diffusion reserves the right to charge the consumer, below a certain ordering threshold, a participation in the shipping costs. This threshold as well as the requested participation are clearly stipulated on the sitewww.https://lattesexpress.com/en/. Prices take into account the T.V.A. applicable to the day of order and any change in the legal rate of T.V.A will automatically be passed on to the price of the products presented on the site, on the date stipulated by the application decree. The full payment must be made during the order, except specific offer indicated on the site. At no time, the amounts paid can not be considered as deposit or down payments.

14. force majeure

None of the two sides will have failed in its contractual obligations, since their execution will be delayed, hampered or prevented by a fortuitous case or force majeure.

Considered as a fortuitous case or force majeure all facts or irresistible circumstances, external to the parties, unpredictable, unavoidable, independent of the will of the parties and which can not be prevented by them, despite all reasonably possible efforts.

The part affected by such circumstances shall notify the other within ten working days of the date on which it would have known.

The two parties will then move closer, within one month, unless impossible due to the case of force majeure, to examine the incidence of the event and agree on the conditions under which the execution of the contract will be continued.

If the case of force majeure has a duration greater than three months, these general conditions may be terminated by the injured party.

Expressly, are considered as case of force majeure or fortuitous cases, in addition to those usually adopted by the case law of French courses and courts: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; The cessation of telecommunication networks or difficulties with external telecommunication networks to customers.

15. Shipping and delivery methods

All orders are raised by Aob's broadcast on Monday to Friday (except holidays). Delivery days are from Monday to Friday during office hours (hourly beach from 8:30 to 17:00).

Most products offered for sale are available on stocks, otherwise the availability time is specified on the product sheet and confirmed in the order description.

15.1 Small packages

Delivery of orders small parcels: for unique orders of out-of-furniture and bedding products and in stock, delivery is made in metropolitan France by colissimo within a maximum of 5 working days from the confirmation of shipping of the order that is Posted by email.

15.2 Furniture, Bedding

Preparation of furniture orders: Furniture orders are consolidated and prepared 2 times a week from Monday to Friday.

Furniture Delivery: The average delivery time (in metropolitan France) of furniture are 4 working days (excluding days of preparation) if the customer chooses the service delivery on the ground floor and 8 to 10 days if the customer chooses the service delivery upstairs. The deferral times related to the date of appointment taken and accepted with and by the customer can not be included in these delivery times. Whatever the delivery service chosen, the delivery comes from Monday to Friday.

Multi-product control: When the client commands several products at the same time and that they have different shipping times, the order shipping time is based on the longest delay. In the case of an order that would include one or more unavailable products as well as one or more products available, the AOB Diffusion company ships the order upon receipt of all products that constitute the order. If the customer wishes to receive the products available immediately, it is advisable to isolate these items into a specific command separately.

15.3 Delivery address

The products are delivered to the address indicated by the consumer on the purchase order. The client must verify the completeness and compliance of the information it provides to the AOB Diffusion company. The latter can not be held responsible for any errors of capture and consequences in terms of delay or delivery error. In this context, all costs incurred for the return of the order will be fully the responsibility of the customer. The AOB Diffusion company can not be held responsible for delivery delays due to errors or disturbances attributable to carriers (total or partial strike, including postal services and means of transport and / or communications).

15.4 Delivery delay

In case of delay of shipment, an email will be sent to you. In this case, and as long as the product is not shipped, the customer can always cancel his order, the AOB Diffusion company will then reimburse the costs paid by the customer. If Aob Diffusion can not obtain a commissioned product from its suppliers, the company will notify the customer the delayed by e-mail. The latter may then request the reimbursement of the sums paid within 30 days by the date of their payment, the cancellation of the order. No cancellation penalty will be applied for such order cancellation. No cancellation indemnity (outside the full repayment of the order) may also be requested, such unavailability resulting from the update period of these unavailability.

15.5 Verification of the delivered goods

On delivery, the customer must check the condition of the package in the presence of the carrier or the position of the positions. It must issue, if necessary, all the useful reserves. Thus, any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged packages, broken products ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer.

In the case of a shipment made by mail, if the package arrives open or damaged, it is essential that the customer draw up by the deliveryman whose "finding of spoliation" it depends on that the company AOB Diffusion can open an investigation and a compensation procedure. The consumer will have to confirm this anomaly by sending the carrier within two (2) working days following the date of delivery a registered letter with acknowledgment of receipt laying down the said claims.

The consumer must simultaneously transmit copy of this letter (with the original "Full-time" observation if necessary) by simple mail to: AOB Diffusion - 2, impasse of the harvesting - 17610 Chants. Failing the client to comply with these obligations, he shall bear, without recourse against the company Aob dissemination, any prejudice related to the anomalies and / or damage noted on the delivery and can not call into question the sale and the payment of the price.

All products sold by Aob Diffusion are put into service and / or client mounted, under the sole responsibility of the latter.

16. Procedure SAV - Release Request

16.1 Claim

The consumer must formulate with Aob dissemination the same day of the delivery or at the latest on the first business day following the delivery by email tocontact @lattesexpress.com, Any claim for delivery and / or non-compliance of products in kind or in quality compared to the indications on the order form. Any complaint made beyond this period will be rejected without the possibility of appeal

16.2 Confirmation of a return number

A return number and the delivery address will be communicated to the customer by email by the Customer Service of the company AOB Diffusion. Any return of product will have to be returned within 8 working days of receipt of the return agreement to the company AOB Diffusion, the product (s) to be in the original, intact and complete packaging (accessories and notice), without a trace of use and accompanied by A copy of the purchase order and return number released by e-mail from AOB Diffusion.

The exchange of a product against its identical, due to an avarie noted at universal and non-consecutive reserve that should have been issued in respect of the carrier or the position attendant, is possible subject to contacting the company AOB dissemination by E -Mail sending photos of the product noted tocontact @lattesexpress.comIn order to get the return procedure. Any defect of apparent room must be immediately communicated to the company Aob broadcast by e-mail accompanied by photos presenting precisely and explicitly the defect observed, the room can not be assembled without the prior agreement of the company AOB dissemination.

Otherwise, no replacement request from the so-called part (s) may be required from AOB Diffusion. In addition, any defects noted related to a poor assembly on the part of the client can not be taken into account by the company AOB Diffusion.

16.3 Support for return costs

The consumer's advanced shipping costs will be reimbursed by the AOB Diffusion (on proof of justicing and at the cost of sending a recommended colissimo mailing for small parcels, and by simple mail for furniture and large parcels), except in the case where it It would be that the resumed product does not correspond to the original declaration made by the consumer in the return good. Failure to respect the soap procedure above No compliance claim or apparent vice of the delivered products can not be accepted.

17. Right of withdrawal, return and exchange

As part of the distance selling (without the simultaneous physical presence of the parties), the customer has in accordance with the article L 121-20 of the French Consumer Code of a period of 14 days to exercise his right of withdrawal without having to pay penalties from the day of receipt of the receipt of the property, with the exception of delivery charges. This period runs from the day of receipt of property by the customer, the latter having 28 days to return the product (s).

The return request can be made by contacting the Customer Service of the company AOB Diffusion by e-mail (contact @lattesexpress.com), Aob Diffusion will indicate to the customer the modalities to be followed.

Aob dissemination suggests to the customer to return its products to Colissimo for small parcels with a recommendation or by courier for large parcels with a complementary insurance from the market value of the products, guaranteeing, where appropriate, Compensation for products up to their real market value in case of spoliation or loss of this commodity. In any case, the return is at the risks of the customer. It will belong to the customer to keep any proof of return.

17.1 Conditions of return

The returned products must be intact, in perfect resale state, in their original packaging. It should not have been worn or used or have suffered damage so minimal and in a condition of perfect cleanliness. Any product that is damaged, incomplete, or whose original packaging is deteriorated, will not be refunded or exchanged.

This right of withdrawal is exercised without penalty, with the exception of transport costs that remain the responsibility of the client. In the event of the exercise of the right of withdrawal, the client refers or restores the property to Aob diffusion without excessive delay and at the latest within 14 days of the communication of his decision to retract in accordance with Article L121-12-2 unless AOB dissemination proposes to recover these goods itself (L121-12-3 of the Consumer Code).

AOB Diffusion will reimburse the property using the same method of payment as the customer, unless expressly agreed with a different means, without any cost to the customer.

17.2 Return expenses

We invite you to contact us for any return request and you inform rates: we distinguish two types of tariffs:

Delivery Messaging

Amount of return costs from 1 to 5 articles - 60.00 € TTC

From 6 to 10 articles - 80 € TTC beyond 10 items - 100 € TTC

Furniture carrier delivery

Amount of return costs from 1 to 5 articles - 100.00 € TTC

From 6 to 10 articles - 150 € TTC beyond 10 articles - 200 € TTC

Administrative fee: € 15 incl. VAT (package whatever the weight of the shipping in return)

Except for lack of conformity failure or hidden defects of the product, returns charges are the responsibility of the customer.

18. Computing and Freedoms

In accordance with the Data Protection Act of 6 January 1978, you have a right of access, rectification, modification and deletion on the data that concerns you. The AOB Diffusion company is committed to effectively taking the subscription and unsubscribe changes to commercial e-mails broadcast by its care as soon as possible based on the necessary treatments. Customer data is nominative information needed to process their requests. The company AOB DISMLUSION reserves the right to use these coordinates for commercial promotion or any other events organized by AOB Diffusion or any other enterprise or association, and this in strict compliance with the law in confidence in the digital economy (Cen.).

www.https://lattesexpress.com/en/Uses data collection systems such as cookies. The cookie is a computer file stored on the hard disk of the user's computer. Cookies allow you to report a previous user visit to the site and connect the user to the personal data left on the site, in particular the identification of the order basket.

Hypertext links onwww.https://lattesexpress.com/en/Can return from and to other sites. The responsibility of Aob Diffusion can not be engaged in the case where the content of these other sites would contravene with the legal or regulatory provisions in force.

19. Intellectual Property

All elements of the AOB site DIFFUSION.com, whether visual or sound, texts, graphics, logos and pictograms, photos and images including the underlying technology, are protected by copyright, brands or patents. They are the exclusive property of AOB Diffusion.

The user who has a personal website and who wants to place, for personal use, on his site a simple link directly returning to the homepage of the sitewww.https://lattesexpress.com/en/, Must apply for authorization to the AOB Diffusion company. In this case, it will not be an implicit agreement of affiliation.

On the other hand, any hyperlink referring to the AOB DIFFUSION.com and using the framing or in-line linking technique is formally forbidden. In any case, any link, even tacitly authorized, must be removed on the simple request of the AOB Diffusion company. Any total or partial reproduction of the catalog of AOB Diffusion is strictly prohibited.

20. Rules of disputes

These general conditions are subject to French law. This is so for the rules of funds as for the rules of form.

In case of dispute or claim, an amicable solution will be sought before any judicial action. Otherwise, any judicial action will be brought before the French courts.

21. Mediation

21.1 Preliminary complaint

In case of dispute, the Customer must prioritize the users' users service: by phone (Monday to Friday from 9:00 to 13:00): 05 54 54 02 86 by email: contact @lattesexpress.comPoston: AOB Diffusion, 2 stalemate of the harvesting machines 17610 Changrees

21.2 Request for mediation

The customer who has the quality of consumer can use a mediator for any dissatisfaction after previously addressed a written complaint to the site manager.

In the event of failure of the claim request from the user service or in the absence of a response from this service within two (2) months, the Customer may submit the dispute relating to these GTCs opposing the site manager to a mediator (in progress) who will attempt, In complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.

To submit its application for mediation, the customer has an accessible claim form on the mediator's website, to which the head of the site joined (in progress). The parties remain free to accept or refuse the use of mediation as well as, in the case of the use of mediation, to accept or refuse the solution proposed by the Ombudsman. For more information, you can also visit the Consumer Mediation Assessment and Control Commission website.

At the European level, the European Commission puts at your disposal an online dispute resolution platform, accessible to the URL:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR